The Customer Isn't Always Right
By Evelyn Salgado
“The customer is always right.” This dreaded phrase anyone who has worked in the customer service field hates to hear. For some odd reason, our culture has adopted the practice of mistreating retail workers, as if they are not human beings. There is always the story of stubborn customers complaining on why their expired coupons aren’t being accepted. Or the repetitive answer on why the sale from last week isn’t still going on.
However, we must thank retail workers for putting up with so much. Customer service is something people don’t really understand until they, including you, become a customer service employee. So, it’s always appreciated when you do something small to help make their day a little easier. Many believe that this is a waste of time because “it’s their job”, and while that may be true, we must take a step back and take an insightful look at our own hypocrisy. Faster service cannot be provided if employees are cleaning after you, and things like an expired coupon is completely out of their control. No matter how much they wish they could have reminded you to use that coupon two years ago before it expired.
Customer service shouldn’t be such a dreaded position. Interacting with one another should be filled with new experiences and knowledge, let us learn from the mistakes of others and treat others the way we want to be treated. We are all human.